Solve IMG

Customer Solutions Specialist (Industrial Industry)

Charlotte, NC
Full Time
Mid Level
Solve Industrial Motion Group is a global manufacturer of bearings and power transmission parts. Solve’s brand portfolio includes P.T. International, IPTCI Bearings, LMS Bearings, TRITAN Precision Power Transmission Components, SST, MasterDrive and SPB.  Collectively, they represent more than 100,000 products available from nine locations nationwide. Our unmatched dedication to quality materials and manufacturing processes, rigorous quality control, and end-to-end support and service have helped us grow to become a trusted supplier to high-performance industries worldwide. Our team members are knowledgeable “go-to” resources for power transmission products, support, and advice that keeps our customers’ businesses moving forward.

POSITION DESCRIPTION: Reporting to the Director of Sales Operations, the Customer Solutions Specialist is responsible for supporting Solve’s customers by offering thoughtful and knowledgeable solutions to satisfy their inquiries and trouble-shoot any product issues. The CSS will be responsible for consulting with our customers to best understand their business and be able to make calculated product recommendations to complement their needs. Working in tandem with the Regional Sales Managers, they will serve as the internal support to ensure the sales life cycle for our customers is seamless.

RESPONSIBILITIES:
  • Provide best-in-class service by listening attentively to customer’s needs, and effectively communicate the best applicable solution via phone or email
  • Upon receipt of customer purchase orders, enter and create corresponding sales orders, while advising them on future forecasting of products
  • Prepare accurate price quotes for customers, including estimates of related shipping charges and expected delivery dates
  • Stay current with product knowledge to be able to accurately advise our customers with the best product options
  • Efficiently respond to customer inquiries, regarding any adjustments, returns, credits or shipment tracking
  • Partner closely with the Regional Sales Manager to gain pertinent customer information to be the most qualified resource for any sales support related needs
  • Communicate and collaborate with other internal departments to collectively identify the best solutions for our customers
  • Establish customer relationships with a consultative approach and subsequently utilize your technical product knowledge to assist in providing them direction with their product selection
  • Set-up client accounts in our internal CRM, and maintain and update all necessary client information
QUALIFICATIONS:
  • High School Diploma, or equivalent
  • 2+ years of customer service experience
  • Intermediate experience using Microsoft office Suite
PREFERRED QUALIFICATIONS:
  • 1+ Year of technical training or equivalent industry experience
  • Industrial sales experience
  • Previous customer service experience in a power transmission or bearings industry
OUR EMPLOYEE VALUE PROPOSITION:
  • Market competitive benefits package, including company-sponsored health coverage, life insurance, 401(k) plan with company match, paid parental leave and paid time off
  • Work in a collaborative environment with passionate and innovative teammates
Solve is proud to be an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offence or stalking, or any other class or status in accordance with applicable federal, state, and local laws.
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